Please double-check with your telephone company. Using numbers for customer service lines is now forbidden by law and most reputable companies no longer use such numbers for enquiries.
Some low-value scams have been run using numbers. Typically, the owners of a rogue number will automatically ring thousands of regular landline and mobile phone numbers, but hang up almost immediately.
The people who receive these calls then see the number in their list of missed calls — and many will call the number back out of curiosity. The number's owner then makes money from each call back they receive. Often, they will arrange for the number to connect the caller to a long recorded message or even a fake ringing tone, as a way of keeping them on the line for longer and increasing the call cost.
The easiest way to avoid falling victim to the scam is simply not to call back unfamiliar numbers that start with , , or Companies are prohibited from using service numbers such as numbers for post-sales customer service lines and most organisations have also stopped using them for other enquiries due to their unpopularity with the public. If you find an contact number for an organisation when searching online, double-check the details on their own official website first. The number you have found may well be a money-making number that belongs to a third-party and not the organisation itself.
Watch a short video explaining the change. Find out more at ukcalling. Was this answer helpful? Tell us how we can improve this article Select an option that apply: it's too long. I didn't get the information I need. I found it difficult to follow.
Another reason. Currently for Sky mobile users on a contract, calls to numbers starting , or are free. For customers on pay as you go or contracts, calls to numbers starting or are either 7. Like other companies the cost of calls to other numbers beginning 08 on EE will include an access charge and a service charge. The charges will vary depending on what type of pay as you go or monthly contract you have. Per minute access charge, including VAT, starts at 11p per minute.
The free calls you get with a BT landline don't include calls to numbers beginning or Other numbers not included in your free calls are calls to mobiles, premium rate numbers, international numbers or calls to the Channel Islands, indirect access numbers, operators and directory enquiries.
Some calls to and numbers might be free from your BT landline, depending on which calling plan you're on, so check the terms and conditions.
Your plan will not include dial-up internet calls to internet service providers, calls to dial-through or calling card access numbers. See here for the latest BT call costs. You can't send text messages to numbers starting 03, 08 or 09 unless the organisation that you are trying to contact specifically says that they can receive text messages sent this way.
If not, there may be other ways to contact them for free. Check out our full commenting guidelines.
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