Renew my Saver Manage my account. Frequently Asked Questions? Need help getting or using your Railcard? Need help? Can't figure out what card to buy? Or just have a question?
Get help. Can I use my Veterans Railcard at any time of day? Find out more. Can I use my Railcard for tickets for travel on the London Underground? How quickly will I get my new Veterans Railcard? If you lose the device where your Railcard was downloaded, you will need to log in to account and remove it from the lost device.
If you want to add it a third, you will need to remove it from one of your existing devices through your account. You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare. If you do get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur. For a list of train companies in Great Britain, and their details, click here. Please click "Manage my Railcard" on the website homepage to log in to your account.
You will be given the option to update or change your personal details, including your address. You can now change or update your personal details including your address. Yes, you can buy a Railcard for another person online as long as they are aged between 26 and 30 years old and have a valid passport, driving licence or National Identity card and a digital passport-style photo. When you get to the question, "Who is the Railcard being purchased for?
You will also be asked to register if you do not already have an account or log in using your registered email address and password. A passport-style photo of the person you are buying on behalf will also be required. We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to So, if you have a valid passport your passport code should work. You will need to input:. If all the above information is correct and the system says that your number is still invalid, please check that the information you have supplied on the Cardholder Details page is correct.
You must:. In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. We're open from am to pm everyday of the year except for Christmas day. You can:. All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth. If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare.
You can renew your Railcard online within 30 days before it expired and before your 31st birthday. If you are aged years old and still in full-time education, you can choose whether to buy a Railcard, or buy a Railcard as a mature student. To do this, you will need to visit the website of the train company who issued the penalty and contact their customer service centre.
Please click here for the list of all train companies in Great Britain and their contact details. Please go to "Manage my Railcard" on the website homepage to log in to your account. If the problem persists, please contact the customer services team on You can only store your Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one. Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise.
If you are using a driving licence to apply, please make sure that the name you use to apply for your Railcard is typed into your application in exactly the same format in which it is shown on your driving licence.
This means that if an apostrophe or hyphen in your name has been left out of your name on your driving licence you need to leave it out of the name you use for your Railcard. Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Railcard are available offline for a period of up to 72 hours.
The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours. However, you will need an internet connection to buy the digital Railcard or add it to a new device. You will need to contact our customer support team on so that we can better understand the activity that has caused your Railcard to be blocked.
If appropriate, they will be able to help you get back online with your Railcard. Your Railcard is valid up until and including the date shown on your Railcard. We're sorry that you've experienced problems whilst uploading a photograph. There can be a number of causes of this - some of which are difficult to diagnose. If you have done all the above and are still experiencing problems, then please call us on Please check that you have read each character of the code correctly.
We do try to use codes that are easy to read, but occasionally applicants might confuse,. If any of these characters appear in your code, please try their alternatives. If this does not work, please call us on and we will be able to check the status of the code you have. To buy this Railcard, you must be aged 26 - 30 years old.
However, you will need an internet connection to buy your digital Railcard or add it to a new device. In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device.
If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own. Simply select the device you want to remove. Once you have done this you will be able to add your Railcard to a new device. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above. If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.
You will need to contact our customer support team so that we can better understand the activity that has caused your Railcard to be blocked. Unfortunately you are unable to swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard. Unfortunately you can only have one version of your Railcard — either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.
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